01Agreement
You must be at least 18 and authorized to act for the business purchasing the service. These terms, the selected plan at checkout, our privacy policy, and any written scope we both approve form the agreement. A signed agreement controls if it expressly conflicts with these website terms.
02Services
We provide the work listed for the plan you purchase. Work may include Google Business Profile management, review replies and request workflows, directory listings, local rank tracking, competitor analysis, reporting, and—on applicable plans—website, landing-page, authority, and conversion work.
On Dominance, website work may be a new site or improvements to the site you already have, as agreed after the baseline. Visibility and Growth do not include a website build. Work outside the selected plan requires a separate written scope and may cost extra. We may adjust the sequence and methods when platform rules, account conditions, or the evidence in your market make another approach more appropriate.
03Access and approvals
You agree to provide accurate business information, lawful account access, brand guidance, and reasonably prompt approvals. You remain responsible for the truth of your services, prices, licenses, hours, claims, and customer information.
Delays in access, verification, approvals, or requested materials may delay the work. We are not responsible for missed deadlines or reduced results caused by missing or inaccurate information, inaccessible accounts, or instructions you give us.
04Billing
Plan prices and billing periods are shown at checkout. Monthly plans are charged each month. Yearly plans are charged for the full year in advance and reflect the displayed annual discount. Stripe processes payments; we do not receive your full card number.
You authorize recurring charges for the billing period you select until cancellation. Taxes, message usage, paid media, directory fees, premium software, or other third-party costs are not included unless the checkout page or a written scope says they are.
05Cancellation
You may cancel before the next renewal by emailing hello@refinedbyfirestudio.com. Cancellation stops future renewals and does not reverse a charge for a billing period that has already begun.
Monthly service continues through the paid month. Yearly service continues through the paid annual term. Fees are non-refundable and not prorated except when required by law or when we agree otherwise in writing. We may suspend or end service for nonpayment, unlawful conduct, abuse, platform-rule violations, or a material breach of these terms.
06Third-party platforms
The work depends on services we do not control, including Google, directories, website hosts, communications providers, reporting systems, and Stripe. Their rules, features, approvals, outages, account actions, and data can change without notice.
You agree to follow their terms. We are not responsible for a suspension, verification delay, rejected edit, lost feature, ranking change, outage, or other action taken by a third-party platform, though we will reasonably help diagnose issues within the selected plan.
07Results
We do not guarantee a ranking, Map-pack position, lead count, revenue amount, review count, or AI-search mention. Search results vary by location, query, competition, user context, platform changes, and other factors outside our control.
Our commitment is to perform the agreed work with reasonable care, document the starting point when data is available, and report the work and observed movement honestly.
08Reviews
Review-request workflows must remain lawful and compliant with platform rules. Customers who are eligible to receive a request must retain a visible path to leave a public review regardless of whether their experience was positive or negative.
We cannot delete a Google review. We may help flag content that appears to violate platform policy, but the platform alone decides whether to remove it. You are responsible for supplying any consent required to contact customers by email or text and for the lawful collection and use of their information.
09Ownership
You retain ownership of your business accounts, pre-existing materials, trademarks, customer information, and content you supply. After full payment, you may use final, business-specific copy, posts, replies, reports, and page changes we deliver for you.
We retain our pre-existing methods, templates, processes, software, and general know-how. You may not resell or distribute our internal systems, templates, or reporting methods as a standalone product unless we agree in writing.
10Confidentiality and data
Each side will use reasonable care with non-public business information received through the engagement and will use it only to perform or receive the services, comply with law, or protect legitimate rights.
Our handling of website submissions and client-work information is described in the privacy policy. Do not send sensitive personal, medical, financial, or account information unless we specifically request it through an appropriate channel.
11Liability
To the fullest extent permitted by law, neither side is liable to the other for indirect, incidental, special, punitive, or consequential damages, including lost profits or lost opportunities. Our total liability arising from the services will not exceed the fees you paid us during the three months before the event giving rise to the claim.
These limits do not apply where the law does not allow them, or to fraud, willful misconduct, confidentiality violations, or amounts you owe for services already provided. If part of these terms cannot be enforced, the remaining terms continue.
12Contact and changes
Questions, cancellation notices, and service notices should be sent to hello@refinedbyfirestudio.com. We may update these terms for future billing periods by posting a revised date. Material changes affecting an active plan will apply no earlier than the next renewal unless the law requires otherwise or you agree sooner.
These terms are a practical statement of the current service relationship and should be reviewed by qualified counsel before you rely on them as your final legal agreement.